Or the virgin cable that comes into ur property at the moment pull out and. Measuring a compact 230x153x55mm and weighing 1. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Get virgin engineer to move the wall socket. Follow these steps to install your virgin Media Broadband, TV and Phone service. The steps that the Virgin. This still leaves me with a couple of important concerns. A coax cable will also need to be installed by Virgin Media for the live TV signals. Re: Move Virgin wall socket - Virgin Media Community - 5409168. Pack our kit. You’ll need to return your Virgin Media Hub. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. VM will move the socket for £25, probably cheaper than an electrician. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. Even sitting in the room above the router, the WiFi was dreadful. To move your number, you will need: The name of your old home phone provider; The Universal Account Number (UAN) from the previous provider - see the table below for help on this. 24-03-2021 05:06 PM. Where you go, TV 360 goes (if there’s internet). VM is doing this area-by-area. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Koda. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown box, was just wondering if anyone knew if any of these cables were the ones we would require/need to plug into the Hub 3. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. 0 Kudos. Installing Virgin Media banda for the primary set . Switched On Families. Back a step. 8 March 2011 at 8:29AM. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. What needs to be done is for the new Virgin Media CV21 connection. 1. It is a RJ11 connector on the TEL1 phone socket on the hub. I will send a private message - watch out for the purple envelope inviting you in. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. 11ax), improved security (e. The coaxial cable goes into the internet box, and the other part of the cable is plugged into a Virgin Media socket which seems to be for unusual Ethernet cables (this is the socket:. The wall socket is currently in the living room and I need it moved to another room. We would like to show you a description here but the site won’t allow us. I would try taking the white cable out and put it in socket where you have the red cable, just to see if the green light comes on or not as we at least know that socket is working. Stay safe online. I've gone for Veetop Flat Ethernet Cables 1. The agent said I’ll need an eng. Connect a pair into pins A & B. No, any cables within the house can be touched as much as the householder wants to touch them. Virgin Media; My Virgin Media; Shop;. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Got my virgin media self install kit but I don't have a virgin socket. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. No knowing the layout of you home doing this might be less obvious than the thick VM cable. I need to move the SH closer to the TV, it is currently in another room. Account - Cable. We can certainly get a move of the. Plug the power supply into a mains socket. We appreciate you reaching out to us on here. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Your traditional landline sockets will no longer be the connecting point for your landline handset. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. New Euro outlet. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. Buy the appropriate extension cable. As the Hub starts up, it'll need to connect to the Virgin. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. £12. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Channel Optimisation must be left on. If you look into the back of your Hub, you'll see a port. What type of cable does Virgin Media use? SSL Coax. Using two boxes simultaneously would require an addition to your subscription, though. The wall socket is - 5109379 - 2. Location. Options. Choose your package. We only have the Open reach Master socket 5C. VM. Follow the instructions on screen to finish your setup. This will not affect your broadband connection. Your connection box is usually put in the living room on the wall. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. It is one of the largest. So simple, the Virgin connectors are crimped to the cable so it took no time at all. Which is almost amusing because the lack of help there is usually the reason for going to Trustpilot in the first place! Solved: So I’ve been a BT customer for many years. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. 5m. It allows your computer to send information along your network. Now to my Issue: I opted for the self-installation ki. You may need to use the. 1. Hey laurafawcett88, Welcome to the community and thanks for taking the time to post here on the forums. Cable installation. To make calls, you'll need to connect the cable from your phone into the TEL1 socket on the back of your Virgin Media hub. That is the way I want it to stay. I just got Virgin Media kit and read all information carefully and checked - 5200805I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. . I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. No, what you need to do is switch the extension wiring from the BT socket to the VM one. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. Its a flat £25 charge to move the connection points and rebalance power levels. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Solved: We have the quickstart pack but sadly cannot get broadband set. #4. Engineer used 'spare pair' of blue cables for 'new' BT line. Posts. Manage Your Account. Don’t plug the power cable into a plug socket yet. 2) The current location of your Hub. the street is enabled for the service. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. Not had any success calling. on 15-04-2023 16:54. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. This TEL1 socket serves the same function as the old 'telephone master socket' did. We appreciate you reaching out to us on here. I will send a private message - watch out for the purple envelope inviting you in. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. #12. If you have one of their recent "superhub" models, it has four ethernet sockets on the back. 4 Kudos. 1. Fibre phone Adaptor - different rooms. " The hub is upstairs as previously said. Account - Mobile. Ideally though, for a single wi-fi router, you want the router in a central location relative to the rooms you want covered by its wi-fi signal and with minimal obstructions between the router and wi-fi users. When your number transfers, your BT socket will go dead. Powerlines use your home's electrical wiring to connect devices. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. The wi-fi performance of VM's hub's, however, is generally rated as poor on here no matter where it is located. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Save £105. Next step . I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. This will allow a RJ11 socket at the telephone. Teki Screwfix Select. isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. A Virgin Media wall socket is simply a point of entry into your home. The box does however have a hole in the bottom, through which i could see some. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment. Push the red label end of the white cable, into the wall socket. You might also need to change it if your current package isn’t available at your new address. Home Phone. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. SSL coax is extremely versatile and can be used in several applications. Business, Economics, and Finance. I also have this other dual cable going to the Smart Hub. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. The UK isn’t the first country to make this move. The coax cable from the study can be used for the other 360 box in the kitchen. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I can only find the TV socket. 2 to your Hitron Find your isolator cable Attach the base to your Hitron. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. on 20-11-2022 17:38. Schneider Electric Lisse Deco 1-Gang Duplex Multimedia Socket Polished Chrome with White Inserts (715FF) compare. 0 Kudos. Would. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. However, I do not have any of the specified wall sockets available. Thank you. Thanks everyone for the help. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. The second two black cables are from a satellite dish, used by. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. 2: Seeker. I’ve got. You need to use one of these and run it upstairs using proper ethernet cable (cat5). My VM Router is is my office adjacent to hall. It needs a VM technician to do the work - only they have the correct approved cables and ability to check the power levels etc. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). We have no intention of using virgin media in the future so it is fine for it to be removed permanently. Really important:. Router Plugin Port. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. We would like to show you a description here but the site won’t allow us. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. the other Virgin Media boosters will connect to this one. u just run a long cable from the box inside to whatever room u want. VM BB TV Landline. Both Sky and Virgin Media will be reluctant to let you go. In the case of some older items, such as the company's TiVo boxes or Hub 2 routers, it's OK to just get rid of. A single cable modem can also be added to the same wiring backbone in your house. It has two outputs on the left of the wall box. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. An Ethernet cable – The. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. . The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. There's a couple of different issues you have mentioned here so I will deal with them each individually. VipersNo setup fee is available on all bundles, broadband & phone, and broadband only packages. Don’t plug the power cable into a plug socket yet. Fibre phone Adaptor - different rooms. Sky will credit your account with up to £100 if Virgin charges you termination fees. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I actually want to move it where I think the previous Virgin socket originally was - there's a plastic plate/cover on the wall, and this lines up with where the Virgin cable comes in from the exterior. A Virgin Media wall socket is simply a point of entry into your home. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). Account - Mobile. Chatter and natter. Both Sky and Virgin Media will be reluctant to let you go. I was told when purchasing the broadband package that f. Or if the other end of the white cable is in a more useful. I had 2 plugs and 2 bulbs in my old property - with no issues. Kind Regards,. Step 2: Order your Sky Broadband service. And a bonus, I am sure the picture quality and colour on my Smart TV is better and sharper now with the new. Posted in QuickStart, set up and connections. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Your Boosters also have a socket on the front – you can use this to plug in other electrical devices,. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. Whether you’re with Sky, TalkTalk, Virgin Media or anyone else, we’ve made it as simple as possible to switch broadband provider. OR. The one thats on the bottom is the one you need for Virgin. we’ve just moved in to our new house. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Manage Your Account. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However, I do not have any of the specified wall sockets available. nothing to do with the outside boxs. CryptoCall Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. PS. by eddie778 • Just joined. I'm in a 1930s semi and there is a grey Telecom branded box on my neighbours bay window, which is connected to a cable running across the front of. We all know and love the internet and TV services that can enter our homes through entry points. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. You could get up to £200 paid off. Turn on suggestions. I can't navigate the IVR to get through to a person to actually talk about what I want. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Virgin media wall socket in an unusable place. Virgin Media Price Guides. The cable terminates on a box indoors wherever you want it, within reason. Hi our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. The two sockets on the wall on the RHS are telephone sockets. I'm a Very Insightful Person, I'm here to share knowledge. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. we had some building works done tail end of last year and it got damaged/semi-severed, so I waited until everything was cleared up. Some technicians just take the easiest route for an install not where the customer wants it. The steps that the Virgin. DTully. 5m/4. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. If it doesn't work then you can call the pre-installs team on 0800 052 1734. I have tried to get all 4 set up and can't make them work. Get up and running with Quickstart Got a problem with delivery? Virgin Media engineer installation If you're having your services installed by one our engineers, you'll be able to. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. on 10-02-2023 10:41. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Manufacture sure. You can also check for a loose cable as not all properties have a socket. Your cable modem (for fibre optic broadband customers) or your main telephone socket (for National broadband customers). You can discuss the preferred layout with the VM technician. There is an old openreach socket with a coax cable underneath, but in no way connected. RedTomato said: I removed my Virgin cable about a month ago. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Maybe now when I’m first on someone in cod and shoot I will actually get a kill instead of them magically turning around and killing me first in a split secondHi john, Thank you for the reply. You could get up to £200 paid off. The funds will go into your account and offset future bills – you won't receive a lump sum of cash. Hey @KingsHeath thanks for reaching out to us 👋 and a warm welcome to the Virgin Media forums. 95 – £ 59. Pop the power cable into a nearby socket and switch it on. 3. QuickStart, set up and connections. We've just extended the house to the side and back and are finding that the wifi doesn't quite reach the far corner of the new build (where I like to sit), so. 0 or Hub 3. Tudor. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. VM BB TV Landline. Hi, I've received an SMS message saying I will be switched to the fibre phone on the 11th May and I would be sent an adapter to connect to my hub. Plug the cables into the hub. 2. 3 weeks ago. What type of cable does Virgin Media use? SSL Coax. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. OR. Has anyone else experience this an. Account - Mobile. This TEL1 socket serves the same function as the old 'telephone master socket' did. Effectively, all this means is Virgin does not have to install and maintain a separate copper pair to your property for voice calls. on 12-01-2023 11:15. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. This seemed to be standard procedure for any phone fault reported. Best of all, for many, it’s a free upgrade. Everything you need is posted to you. VM will move the socket for £25, probably cheaper than an electrician. The out cable goes to another small metal junction called a 2-way splitter (one "IN" and 2 x outputs - one of which goes to the V+ box, the second to the broadband modem). All you need to do is contact Virgin Media and explain what the issue is. Ethernet cable is faintly easy to hide. This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. Quickstart is the quickest and easiest way to setup our services. Virgin Media Extension Cable. Connect a pair into pins A & B. Superfast Broadband. We would like to show you a description here but the site won’t allow us. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. See where this Helpful Answer was posted. Much easier and more discreet than putting a junction in. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. TV box - 15 mins. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. 22/11/12 - 11:50 #6. The quickest way is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. Forum; Apps. . Preparing for Landline changeover to fibre. Use this splitter inside to split the connection instead of the one you bought. • Plug the TV Box into a nearby mains socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media Wall Socket Example 2. Firstly a 6 metre run along the living room wall. on 17-12-2022 10:39. 4. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. Reply. In any case your contract prohibits you moving it yourself. #1. makey Established Member. ) Some advice- New customer signing up before moving into new home. VMED O2 UK Limited, trading as Virgin Media O2, is a British mass media and telecommunications company based in London, England. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. Very Insightful Person. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). on 22-03-2023 11:44. g. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Phone. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. . It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. When you see the ‘starting up’ screen, you can pull the tab out of the remote. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. A master socket is the main socket for the phone line in your home, not an extension socket. Having just spoken at length with a BT advisor, I'm told that it is not possible to move my landline provision and home phone number from Virgin to the BT Essentials home phone package which I do qualify for. If they do come on, then again its a white cable/plug in issue. I'm due to have Virgin Media installed next weekend with both TV & broadband services. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Buy move who red label end of the white cable into the wall socket. Reply. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. VM will usually only supply a Quickstart to a property that had VM previously. Like the TV cable we have too. Moving a Virgin Superhub. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. I don`t suppose the cable that goes into my TV box can be used, using a splitter maybe so the one cable goes into the SH and the TV box?? Thanks. Your connection box is usually put in the living room on the wall. WPA3 encryption) and a 2. ) The hub will be in here too.